Ordering Information as of October 2007

1.  MINIMUM ITEMS:  In the Excel spreadsheet Price List, the last column to the right is labeled “Minimums,” indicating the minimum pieces of each item that must be ordered. 

Any item priced at $1.50 each or less:  The minimum is listed, which is usually the original box pack.  Box pre-packs change.  Example:  If Magic Cup and Ball is $0.55 each, it may be packed two (2) dozen per box. 

Any item priced between $1.51 each and $18.00 each:  a total of $18.00 of each item.  Example:  If EZ Hat Loader sells for $4.50 each, then a minimum is four (4) pieces, totaling $18.00.

Any item priced between $18.01 each and $49.99 each:  two (2) or more of each item

Any item over $50.00 each:  one piece minimum. 

2.  EXCEPTIONS: 

Some fragile items are shipped only in the original protective packaging. 

Items packed in display boxes will be shipped as complete displays only.  They can not be broken up without destroying the displays.

3.  TOTAL MINIMUM ORDER:  In the United States, the total minimum order must exceed $200.00 for merchandise.  For emergency orders under $200.00, the charge is $20.00 for orders under $100.00 and $10.00 for orders from $100.01 to $200.00. 

If drop-shipping is needed:  for each drop shipment, there is a $7.50 fee for each address, the drop shipped items must total $100, and it must be part of a minimum total $200.00 order. 

4.  SAMPLES:  With each wholesale order of $200.00 or more at the standard minimums, up to six (6) single samples can be ordered without any surcharges.  Samples cannot be ordered alone.  If more than six samples per order are added, then there is a sample charge of $1.00 for each sample exceeding six.  EXAMPLE:  If 18 single samples are ordered, 6 samples cost the regular wholesale cost, and the remaining 12 would cost wholesale plus $1.00 each.  Any items ordered in less than the minimums described are considered samples.

5.  PLEASE NOTE THAT PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.  Our In-House Master Price List takes final precedence and governs the final price of items each day.  Prices listed online in the Excel lists are corrected frequently, so use them as a guide to order.  We will notify customers about any major price changes prior to shipping the order.  We will make minor price variations on orders, without notification, as price changes occur. 

6.  BACK ORDERS:  Items out of stock when ordered will automatically be back ordered.  We do not charge you for back ordered items until they are shipped.  When back orders are available, you will be notified or we will ship the back order with your prior permission.  Current circumstances will determine our action.  REORDERS ON BACK ORDERED ITEMS MUST BE PART OF A NEW MINIMUM ORDER.

7.  VISA, MASTERCARD or AMERICAN EXPRESS are now accepted on all orders.  First time credit card users must send your name, the exact name on the card, and a signed letter of permission to use the card from the card owner before we allow charges over $300.00.  Larger first time orders will require account verification. 

8.  SPECIAL DEALS:  We will honor all special deals made by manufacturers of items we distribute.  Send a DATED copy of the offer with your order.

9.  SHIPPING:  We try to ship all orders the same day  they are received.  Sometimes seasonal rush or item shortages cause delays.  Try to send orders early enough so that a few days delay will not inconvenience you.  We will ship the cheapest and fastest way unless special routing is requested.  Most shipments are sent via United Parcel Service or the United States Postal Service.

10.  CLAIMS AND RETURNS:  No claims for shortages or damage will be allowed unless written notice is received within ten days of receipt of shipment.  Please notify us immediately if the entire lot of one item is defective.  Do not make deductions from payments or invoices until a credit memo is received by you for the return.  Returns are allowed only on defective or damaged goods that are not the responsibility of the common carrier.  Include a packing list detailing the name of the item, quantity and your cost.

No credit for returns valued at less than $100.00, except once per year.  Please accumulate defective goods until you have at least $100.00 worth. You can make a return at any time if you have more than $100.00 in defective or broken merchandise. 

11.  NEW ACCOUNTS:  All new customers must send payment with their order or charge to Visa, MasterCard or American Express.  We can check your account for credit only after your total orders within a 3 month period exceed $1,000.00.  Send the name and address of your bank, and that of three trade references with whom you have done business within the last three months.   Please remit by bank or postal money order to avoid delay in shipment.  Send us personal credit information if you are new in business.

12.  ONLINE, E-MAIL and FAX ORDERS:  Send your order to us at your convenience 24 hours a day, 7 days a week.  Orders can be placed online, via email or fax.  If more convenient, you can also send orders by Post Office mail.  We start processing orders the first thing in the morning.  In most cases, these orders are shipped the same day.

13.  PHONE ORDERS:  Our phone order department is open from 8:00 A.M. to 4:15 P.M. Monday through Friday, E.S.T.  Please have all order information written down in advance of your phone call, including the correct name and product number if applicable.  Long orders may have to be e-mailed or faxed to us during seasonal rushes, at our option.

14.  PICK UP ORDERS:  Orders can be sent in for a later pick up.  New accounts must send in a deposit with mail orders or use a credit card, and then pay with cash, money order or charge card.  We have no showroom, so all orders must be made by using our catalogs or website.  You can also drop your order off and return when it will be ready.  Indicate the time when you want to pick up.  Include your contact numbers in case we have questions. 

15.  EXPORT ORDERS:  Minimum export order outside U.S.A. is $300.00, because of the higher cost to prepare export orders.

16.  WAREHOUSE  VISITS:  We do not have a showroom.  However, we allow regular customers to visit our warehouse once per year.  You are given a shopping cart and walk through the aisles.  You pick what you like off the shelves as if you were at a supermarket.  You need an appointment to do the warehouse walk-through.  This could take from a few hours to several days.  Minimum walk through order charge is $1,000.00.  If you buy less, the balance will be credited to your account to be used on your next order.

17.  CATALOGS FOR DEALERS:  Send $30.00 for a complete set of wholesale catalogs, via air-mail. These catalogs contain over 300 pages of illustrations and descriptions. (Foreign air-mail: Americas, $35.00; Europe, $40.00; other areas $45.00). Mail payment or fax your Visa, MasterCard or American Express number and expiration date. Include your name, fax and phone numbers with any catalog request. Send proof that you are a dealer or quantity buyer. All items in the catalogs are on our website in color. Our newest items not yet in catalog are on our website in color as well on our feature page.  We print your catalogs for you individually off our web site.  You can print your own, or use the website if you do not need paper catalogs.