Magic | Jokes | Books | DVD's | New Items
Minimum Order    USA: $100     Int'l: $200
Privacy Policy
Customer Service

 

Account Registration

 

To open a wholesale account with D. Robbins & Co., please Register online with your email address and information. When you log in to your account with your email address and password, you will see prices and detailed item information.

 

Ordering Information

 

Placing Orders

Order online any time, 24 hours a day, 7 days a week! Place your order online for the fastest processing. We will process your order and charge your account when the order is ready to ship. We ship most orders within 1 business day!

 

Not ready to place your order online? No problem. You can fax or email your order, or call us and place it over the phone.

Email orders to: sales@e-zmagic.com

Fax orders to: (609) 860-6740

Call us at: (609) 860-1808, or toll-free at (877) 39-MAGIC or (877) 396-2442

  

Minimum Quantity of Items

As a wholesale business, we require a minimum item quantity for specific SKU. The MOQ (Minimum Order Quantity) is determined by D. Robbins and depends on the price of individual items.  MOQ and the selling unit (each, dozen, gross) for each item is specified on its product page.

 

Minimum Orders

Domestic orders: A minimum total of $100 of merchandise is required for orders to be shipped to any United States location.  

International orders: A minimum total of $200 of merchandise is required for orders to be shipped outside of the United States to any international destination.

 

Shipping Fees 

Shipping fees are calculated and added to each order invoice after the order has been processed. The order total, including the shipping fee, is charged to the account when the order is packed and ready to ship. When we process a payment, we will email you an invoice. Order will ship only after payment is fully processed.  We do not ship to third party vendors such as Amazon or Wal-Mart.

 

Samples

With each minimum domestic order of $100 or more, or international order of $200 or more, you can add to your Cart up to 4 single items as samples, without any extra sample fee. If there are more than 4 samples added to an order, a sample fee of $1.50 per item will be added to the order total. For items listed in larger units (dozens, packs, or bulk) you can request up to 4 samples in the order comments at checkout. D. Robbins does not guarantee but will try to accommodate a single item request if the products are available. 

 

Item Availability and Backorders

The inventory of items in our online store is current.  If an item is not available to ship, it will be cancelled from the order.  We do accept requests for backordered items, but cannot guarantee order processing until the items arrive back in stock. Upon email request, we will notify you by email when the item you are looking to buy becomes available. Please forward your requests to sales@e-zmagic.com.

 

If you added an item to Cart and cannot see the Checkout option below the Cart, please check the list of items for the red asterisk sign next to the item number. The red asterisk indicates that the quantity in stock of that item is below the minimum or the number in your Cart. Please update the quantity to lower or remove the item from Cart. The Checkout button should appear under the list of items in Cart.

  

Payment Methods

We accept all major credit cards: Visa, Mastercard, American Express and Discover. International orders can be also paid by bank transfer or PayPal. Open Account orders are to be paid within terms.

 

Open Credit Accounts

You can request a credit account application after minimum of 2 years of good continuous business and payment history with D. Robbins. Credit applications, credit line and terms should be checked and approved by D. Robbins before any Open Account orders are placed.

Credit accounts are not available for new customers.

 

Pricing Policy

 

D. Robbins uses our best efforts to keep prices at the lowest possible level. However, due to market volatility and product cost increase, prices on individual items change.  All prices are subject to change without notice.

Price quotes provided by the company are valid for 14 days. 

 

Shipping Policy

 

We process and ship orders FAST! Most orders placed by 11:30 am EST are processed the same day. All orders are processed within 1-2 business days. As soon as the order payment is processed, the order is shipped. We ship all orders by major common carriers with trackable service. The orders are shipped by UPS, FedEx, or USPS Priority Mail. By default, we use the cheapest and fastest shipping method available. Upon customer's request, we can ship by a specific carrier or shipping method.

Expedited shipping methods are available: Overnight, Next Day, 2nd Day Air, 3rd Day delivery methods. Expedited international shipping is availble by common carriers.

Tracking information is emailed to the email address on file when the order is shipped.

 

Order Pickup

 

We offer free order pickup from our Cranbury, NJ office. Order pickup is available during our business hours: Monday – Friday, 7 am to 3 pm. Please add the pickup date/time request to your order comments at checkout. We will notify you when the order is ready for pickup, after the order and payment have been processed.

 

Return & Claim Policy

 

If you are not satisfied with your purchase, you can return the unwanted products within 30 days from the purchase date. Please request return approval by emailing to sales@e-zmagic.com. Merchandise is accepted for return only if in new selling condition. The return shipping fee is paid by customer and is not covered by D. Robbins. When the return item is received by our warehouse, we issue a store credit that automatically applies to your next order.

D. Robbins & Co. and our manufacturers stand strong behind our magic products. Please report any product damages, defects or other issues within 30 days from purchase date. Please email your claim with a detailed explanation of the issue and attach pictures.

DO NOT send us the defective or damaged items without prior approval. Please contact us with any product issue for assistance.

 

Other Help Questions

 

Please email sales@e-zmagic.com or call us at (609) 860-1808 with any other Customer Service problems or issues.  

 

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